Terms of Use
Last updated: June 3, 2026
Acceptance of Terms
Welcome to lavender-petal.com. By accessing or using this website and our services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
These terms apply to all visitors, users, and others who access or use our services.
Description of Services
lavender-petal.com provides pet care services including grooming, nutritional planning, behavioral guidance, wellness assessments, and mobility support. Our services are designed to support the health and wellbeing of companion animals under the guidance of qualified professionals.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.
Eligibility and Registration
You must be at least 18 years of age to use our services. By using this website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms of Use.
When submitting forms or booking services, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account.
Service Terms and Conditions
Appointments and Scheduling
All appointments are subject to availability and must be scheduled in advance. We will confirm appointments via email. If you need to cancel or reschedule, please notify us at least 24 hours in advance. Late cancellations or no-shows may result in fees.
Service Delivery
We will provide services with reasonable care and skill in accordance with industry standards. However, results may vary depending on individual animal circumstances, and we cannot guarantee specific outcomes.
Owner Responsibilities
As a pet owner using our services, you agree to:
- Provide accurate information about your pet's health, behavior, and history
- Disclose any known aggressive tendencies or health conditions
- Follow recommended care protocols and guidelines
- Inform us immediately of any adverse reactions or concerns
- Maintain current vaccinations as required for certain services
Health and Safety
We reserve the right to refuse service if we believe an animal poses a safety risk or if continuing service would not be in the animal's best interest. We may require veterinary clearance before providing certain services to animals with health conditions.
Payment Terms
Payment is due at the time services are rendered unless alternative arrangements have been made in advance. We accept major credit cards and other payment methods as specified.
All prices are listed in British Pounds (GBP) and include applicable taxes. We reserve the right to modify our pricing with reasonable notice. Price changes will not affect services already scheduled.
If payment is not received, we reserve the right to suspend services until payment is made in full.
Intellectual Property Rights
The content on this website, including text, graphics, logos, images, and software, is the property of lavender-petal.com and is protected by copyright, trademark, and other intellectual property laws.
You may view and print content from this website for personal, non-commercial use only. You may not reproduce, distribute, modify, transmit, or otherwise use any content from this site without our prior written permission.
User Conduct
When using our website and services, you agree not to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Submit false, misleading, or fraudulent information
- Interfere with or disrupt our services or servers
- Attempt to gain unauthorized access to any portion of the website
- Use our services for any unlawful or prohibited purpose
- Harass, threaten, or harm our staff or other users
Limitation of Liability
To the fullest extent permitted by law, lavender-petal.com, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website.
Our total liability for any claims arising from our services shall not exceed the amount paid by you for the specific service giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.
Disclaimers
Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that:
- Our services will meet your specific requirements
- Services will be uninterrupted, timely, secure, or error-free
- Results obtained from our services will be accurate or reliable
- Any errors in our website or services will be corrected
Important: Our services are not a substitute for professional veterinary care. In case of medical emergencies, you should seek immediate veterinary attention. We are not liable for any harm resulting from delays in seeking appropriate medical care.
Indemnification
You agree to indemnify, defend, and hold harmless lavender-petal.com and its directors, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of our services
- Your violation of these Terms of Use
- Your violation of any rights of another party
- Any information or content you submit through our website
Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by lavender-petal.com. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any third-party content, goods, or services available through such websites.
Privacy
Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Modifications to Terms
We reserve the right to modify these Terms of Use at any time. We will notify users of significant changes by posting the updated terms on this page with a new "Last updated" date.
Your continued use of our services after changes are posted constitutes your acceptance of the modified terms. If you do not agree to the new terms, you should discontinue use of our services.
Termination
We reserve the right to terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including if you breach these Terms of Use.
Upon termination, your right to use our services will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
Governing Law and Dispute Resolution
These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before initiating any legal proceedings, we encourage you to contact us to attempt to resolve any disputes informally.
Severability
If any provision of these Terms of Use is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms of Use, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and lavender-petal.com concerning your use of our services.
Contact Information
If you have any questions about these Terms of Use, please contact us:
47 Thornbury Gardens
Bristol
BS7 8QR
United Kingdom